This AUP governs the use of 245TECH LLC’s services. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and 245TECH regarding the interpretation of this AUP, 245TECH’s interpretation, in its reasonable commercial judgment, shall govern.

If you have any questions regarding this AUP, contact 245TECH’s at [email protected].

Table of Contents

• Offensive Content
• Vexation & Harassment
• Resource Usage
• Network Abuse
• IP Addresses
• Security
• Bulk Commercial E-Mail
• Unsolicited E-Mail
• Material Protected by Copyright
• Copyright Infringement Notice
• Newsgroup, Chat Forums, Other Networks
• Abuse Tickets
• Other
• Disclaimer

Offensive Content

You may not publish or transmit via 245TECH’s service any content that 245TECH reasonably believes:

• constitutes child pornography;
• constitutes pornography;
• is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
• is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
• is defamatory or violates a person’s privacy;
• creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement;
• improperly exposes trade secrets or other confidential or proprietary information of another person;
• is intended to assist others in defeating technical copyright protections;
• clearly infringes on another person’s trade or service mark, patent, or other property rights;
• promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
• is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to 245TECH; or
• is otherwise malicious, fraudulent, or may result in retaliation against 245TECH by offended viewers;

Vexation & Harassment

245TECH does not tolerate any harassment, malice, or abuse towards its employees or subsidiaries. Any form of harassment, cursing, threats, or ill will directed towards 245TECH staff or authorized agents shall not be tolerated.

The Customer agrees to conduct themselves in a professional manner regardless of the method of communication with 245TECH. Should the Customer be found in violation of this clause 245TECH reserves the right to suspend or terminate services with or without prior notice and without liability.

Resource Usage

245TECH Customers may not initiate the following practices. 245TECH reserves the right to suspend or terminate accounts found in violation of these items with or without prior notice given and without liability.

245TECH reserves the right to determine what constitutes resource abuse and take the appropriate action.

• Use 25% or more of system CPU resources for longer than 90 seconds. There are various processes and activities which can cause this; these include but are not limited to Perl Scripts, CGI, PHP, Python, HTTP, etc.
• Use of any kind of distributed computing software, including but not limited to [email protected], Node Zero, and [email protected]
• Run any software that interfaces with an IRC (Internet Relay Chat) network.
• Run any file sharing, bit torrent or other P2P network services, client or server software.
• Run any gaming servers such as Battlefield 3, Minecraft, Counter-Strike, etc.

Network Abuse

245TECH does not allow, condone or authorize any forms of Network Abuse including but not limited to Denial of Service attacks, Phishing attempts, port scans, SYN Floods, etc.

245TECH reserves full right to determine what constitutes Network Abuse and take the appropriate action against the Customer with or without prior notification and without liability.

You may not engage in illegal, abusive, or irresponsible behavior, including but not limited to:

• Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to 245TECH and its customers) without express authorization of the owner of the system or network;
• Monitoring data or traffic on any network or system without the authorization of the owner of the system or network;
• Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
• Use of an Internet account or computer without the owner’s authorization, including, but not limited to Internet scanning (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;
• Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting;
• Any conduct that is likely to result in retaliation against the KnownHost network.
• Use of 245TECH’s network in a way that unreasonably interferes with 245TECH’s other customers use of the network.

IP Addresses

245TECH assigns IP addresses to clients based upon the guidelines of ARIN: https://www.arin.net/policy/nrpm.html All IP Address allocations must be justified based upon this policy. 245TECH reserves the right to request verification at any time for assigned IP addresses at which time under 245TECH’s discretion IP assignments may be revoked.

Unaccepted Materials

245TECH does not accept material such as:

• Proxy, VPN, Torrents, Tor, Warez, Escrow, High Yield Investment Programs (HYIP), illegal gambling and lottery sites or services.

Content “published or transmitted” via 245TECH’s service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any service provided by 245TECH.

*245TECH can terminate service for any of the above reasons and it’s at 245TECH’s sole discretion to issue a refund

Security

You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.

Bulk Commercial E-Mail

Any kind of bulk emailing is strictly prohibited with shared or reseller hosting. With VPS, Hybrid or Dedicated hosting you must obtain 245TECH’s advance approval for any bulk commercial e-mail, which will not be given unless you are able to demonstrate all of the following to 245TECH’s reasonable satisfaction:

• All Bulk Emailing must be limited to sending no more than 60 emails per minute.
• Your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure;
• Your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given;
• You retain evidence of the recipient’s consent in a form that may be promptly produced on request, and you honor the recipient’s and 245TECH’s requests to produce consent evidence within 72 hours of receipt of the request.
• You have procedures in place that allow a recipient to easily revoke their consent – such as a link in the body of the e-mail, or instructions to reply with the word “Remove” in the subject line. Revocations of consent are honored within 72 hours, and you notify recipients that the revocation of their consent will be honored in 72 hours;
• You must have a Privacy Policy posted for each domain associated with the mailing;
• You have the means to track anonymous complaints;
• You may not obscure the source of your e-mail in any manner. Your e-mail must include the recipient’s e-mail address in the body of the message or in the “TO” line of the e-mail; You otherwise comply with the CAN-SPAM Act and other applicable law.

These policies apply to messages sent using your 245TECH service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your 245TECH service. In addition, you may not use a third-party e-mail service that does not practice similar procedures for all its customers.

245TECH may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.

Unsolicited E-Mail

You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.

You must comply with the rules of any other network you access or participate in using your 245TECH’s services.

Material Protected by Copyright

You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:

• you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner;
• you are otherwise permitted by established United States copyright law to copy the work in that manner.

245TECH will terminate the service of Customers with repeated copyright infringements.

Copyright Infringement Notice (Digital Millennium Copyright Act)

If you believe your copyright is being infringed by a person using the 245TECH network, please send your written notice of copyright infringement to:

Copyright Agent
c/o 245TECH LLC
4434 Sutherland Ave., #10804
Knoxville, TN 37939-0804
Telephone: +1-8654654040
Email: [email protected]

Your notice must include the following:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single site are covered by a single notification, a representative list of such works at that site;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit 245TECH to locate the material;
• Information reasonably sufficient to permit 245TECH to contact you, such as an address, telephone number, and, if available, an e-mail address;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner’s agent, or the law;
• A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Newsgroup, Chat Forums, Other Networks

You must comply with the rules and conventions for postings to any bulletin board, chat group or other forums in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages or mass postings to multiple forums

Abuse Tickets

245TECH standard policy is to contact The Customer during which a violation of the AUP or TOS has occurred, however, 245TECH does reserve the right to suspend or terminate any account with or without notice at its own discretion. The Customer agrees to maintain up-to-date primary contact email information with 245TECH. The violation shall be listed in the Subject of the email sent from our abuse department ([email protected]). The Customer shall be given all appropriate details of the Violation as well as a time frame to correct the issue before action shall be taken. Once the email has been sent to The Customer, 245TECH will consider that The Customer has been notified. 245TECH reserves the right to use discretion on the amount of time given for a customer to correct the issue before action is taken.

For example, A violation containing a “Phishing” site is lodged against the customer, the offending files will be immediately disabled and the customer will be given 24 hours to clean and secure the site. If after 24 hours The Customer has not replied confirming they have taken action, further action may be taken such as suspending the individual site and/or suspending the entire VPS or Dedicated Server.

For example, A violation resulting in a “Spam” complaint. We shall investigate the complaint to determine how the spam is being sent. We shall provide a best-effort analysis to locate the source of the spam. If for example it is being sent from a script, we shall attempt to disable that script and notify The Customer. If it is being sent from an individual account, if possible, we will attempt to disable password access to that account. We shall then notify the customer giving them 24 hours to investigate the complaint and provide a resolution to the abuse complaint. Should we be unable to isolate and/or disable the source of the “Spam” we may place an SMTP filter against The Customer’s service to prevent additional emails from being sent out until at which time a resolution to the issue is made. If after 24 hours no response has been received from the customer, additional steps may be taken to ensure the “Spam” has been stopped such as system-wide SMTP filters, suspension of individual sites, disabling password access to certain accounts, disabling of scripts or as a final step suspension of all services.

For example, A violation resulting from “Resource Abuse”. We shall investigate the resource abuse and provide the Customer with a best-effort analysis of the problem causing the resource abuse. At which time the Customer will be given a time frame to make the corrections to their code, scripts, MySQL queries or software services running. If the issue is not corrected within the time frame given, 245TECH will then take further steps to ensure the stability of the network and servers and may take actions including but not limited to disabling plugins, themes, accounts, scripts, services, and in reserves the right to issue a full-service suspension depending on the severity of the issue based upon 245TECH’s judgment of the scenario.

None of the above examples are meant to be specific guidelines with regards to how each and every case may be handled. 245TECH reserves full rights to use its judgment and discretion in how each individual case is handled.

Other

You must have valid and current information on file with your domain name registrar for any domain hosted on the 245TECH network.

Disclaimer

245TECH is under no duty and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaims any responsibility for any misuse of the 245TECH network.

Inquiries regarding this policy should be directed to the Legal dept at [email protected].

Last Updated: 2/25/2022